Service Agreement
Terms and Conditions for use of RocketWeb, Inc. Network


Terms of Internet Access Agreement

Customer agrees to use the service in a manner consistent with any and all applicable local, state, and national, and/or international laws. Use of RocketWeb Inc. for bulk and/or unsolicited email, commercial or otherwise, is prohibited and shall be cause for immediate account termination.

All RocketWeb Inc. subscribers agree to use only the email address as confirmed at time of sign up for their "Return" and/or "Reply-To" Internet email address. The use of a "fake" email address, email address belonging to another Internet user, or no email address as a "Return" and/or "Reply-To" Internet mail address is prohibited and such use shall be cause for immediate account termination.

Customer agrees to utilize appropriate protocols for data transmissions. Email messages are limited to a maximum of 5 MB (5000K) incoming storage space.

Customer shall be held liable for any and all costs incurred by RocketWeb Inc. as a result of customer violation of these terms and conditions: including but not limited to attorney fees and costs resulting from Postmaster responses to complaints from and cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations. RocketWeb Inc.’s current hourly rate for Postmaster responses to complaints and cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations is US $100 per hour, with a minimum one (1) hour charge.

Use of RocketWeb Inc. NNTP news server for spamming is prohibited and shall be cause for immediate account termination. Use of RocketWeb Inc. NNTP news server for software distribution, cross-posting messages to more than 10 news groups, the posting of off-topic messages to newsgroups, and/or as an advertising medium is prohibited and shall be cause for immediate termination.

The use of programs such as packet sniffers, host and/or service monitoring, and other similar programs is forbidden. RocketWeb Inc. monitors all network services around the clock.

For purpose of network use, RocketWeb Inc. hereby distinguishes Business Accounts to be any account held by a Sole Proprietor, Partnership, Corporation, or any other entity engaged in an ongoing "Business Enterprise" and Personal Accounts as an account held by an individual for personal use, research, and recreation. All account activations require the disclosure of intended use, be it business, home business, or personal, and any account contract, the resale, transfer, or trade of any RocketWeb Inc. Account and/or Services is strictly prohibited. Inquires regarding "Accounts for Resale" should be directed to the RocketWeb Inc. Sales Manager.

Personal Use Accounts receiving storage space for a Personal Web Page are subject to certain use restrictions for said personal page. A Personal page may be used for personal Internet distribution of subscriber's personal information such as: bio, resume, privately owned items for sale, hyperlinks to favorite Web locations, and information to let the world know who you are and what you think. A Personal Page, other than for personal recommendations, may not be used for any business related activities such as: advertising, sales, marketing, promotions, posting information for other individuals or businesses, software FTP site, any illegal activity, and any other activities prohibited by RocketWeb Inc.’s terms and conditions.

Under no circumstances will Personal Use or Business customers be permitted to re-sell RocketWeb Inc.'s Internet services.

Customer is responsible for use of account(s) and confidentiality of password(s).

Billing

Customer agrees to pay RocketWeb Inc. all charges relating to use of Customer's Account(s). Customer acknowledges that there is a 30 day minimum subscription period, which means no full or partial refund of the initial month's service fee and a cancellation fee will be levied if service is canceled within the initial 30 day subscription period. Additionally, all cancellations become effective at the end of the current billing period for monthly subscribers or the end of the current billing month for quarterly, Semi-annual or Annual subscribers. There are no refunds issued for a partial period of service.

RocketWeb Inc. reserves the right to change its rates and/or services by notifying you 30 days in advance of the effective date of change.

Your service activation date will be listed as the first day of your monthly, quarterly, or yearly billing cycle, as appropriate. Customers with a quarterly or yearly billing cycle will be invoiced one month prior to the end of their current billing cycle for all standard base service rates, and payment will be due not later than the first day of the next billing cycle. Customers with a monthly billing cycle will be invoiced and have their credit card of record charged on the first day of the next billing cycle for all standard base service rates.

If your payment instrument is returned unpaid for any reason, including but not limited to over limit, expired, or otherwise not available to make payment, you will be notified of such by telephone and email. Checks and/or money orders that are returned by the bank for any reason will incur a $25 returned check fee. It is the sole responsibility of the customer to insure their payment instrument information is maintained current and available for payment of incurred fees.

RocketWeb Inc. reserves the right to suspend access to service for Customer's Account(s) upon an indication of credit problems including delinquent payments. A reconnection charge equivalent to applicable activation fees will apply after payment of any outstanding balance for accounts over thirty (30) days past due.

If you default, you agree to pay RocketWeb Inc. its reasonable expenses, including attorney and collection-agency fees, incurred in enforcing its rights under these Terms and Conditions.

Ownership/Copyright

Information available on rocketweb.net is the property of RocketWeb Inc., its Information Providers, or other Customers. Customer shall not redistribute, reproduce, or commercially exploit such information without express written permission of its owner.

Information Providers shall have the right to assert and enforce such copyright provisions directly on their own behalf.

Customer submitting information owned by Customer for distribution on RocketWeb Inc. grants RocketWeb Inc. non-exclusive permission to distribute the information product worldwide. Customers retain all rights Customer may have to such information and should expressly state such rights in conjunction with said information.

Limitation of Liability

ALL SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THESE SERVICES OR ANY INFORMATION OR SOFTWARE PROVIDED THEREBY.

Neither RocketWeb Inc. nor its Information Providers are responsible for any damages arising from Customer's use of RocketWeb Inc. or inability to use. There is no guarantee of message delivery. Email return receipts may be requested, but there is no guarantee that the recipient's mail system will process or even acknowledge these requests.

RocketWeb Inc. is not responsible for Customer's files residing on RocketWeb Inc. Customer is responsible for independent backup of all such data at a site determined by customer.

RocketWeb Inc. cannot and does not exercise any control whatsoever over the information passing through its network or through the Internet.

Due to the potential threat of viral attack, RocketWeb Inc. highly recommends the practice of safer computing to protect against computer viruses. RocketWeb Inc. is in no way responsible for any data loss or damage arising from viral infection from the Internet. Customers undertake browsing and downloading of Internet files at their own risk. Consult with your local computer reseller, systems analyst, consultant, and/or management information systems personnel to determine the anti-viral protection program best suited to your needs.

RocketWeb Inc. is not responsible for unauthorized access to your system, files or other data by hackers, crackers or anybody else. RocketWeb Inc. strongly recommends the use of some sort of firewall or personal firewall software.

Customer is hereby warned that some Internet sites accessible via RocketWeb Inc. allow posting, retrieval, and/or electronic mailing of materials that may be considered obscene or objectionable. RocketWeb Inc. is not responsible for inadvertent or deliberate access to such material and cannot prevent access of such material. It is recommended that each customer closely monitors use of his/her account especially in the case of potential use or misuse by minor children. Accounts for minor children must be opened by a parent or legal guardian with their explicit consent.

RocketWeb Inc. services may be used only for lawful purposes. Transmittal of any material in violation of any international, federal or state regulation is prohibited. This includes, but is not limited to: copyrighted materials, material legally judged to be threatening or obscene, or material protected by trade secret. You agree to indemnify and hold harmless RocketWeb Inc. (AKA rocketweb.net) from any claims resulting from your use of the service which damages you or another party.

Any access to other networks through the RocketWeb Inc. must comply with the rules appropriate for the other network. Violation of the rules of other networks is grounds for account cancellation. This includes, but is not limited to, mass Usenet posting, Usenet cross-posting, mass emailing, and/or the sending of unsolicited commercial email.

RocketWeb Inc. and its affiliates shall not be liable under any legal theory (including tort or contract) for any direct, indirect, incidental, special or consequential damages in any way related to the product or services provided.

RocketWeb Inc. technicians are trained to deal with connectivity issues for our customers.

RocketWeb Inc. is not responsible for any hardware conflicts or failures which may occur. RocketWeb Inc. is not liable for any third party software, websites, or website contents.

Operation

RocketWeb Inc. reserves the right to change its services without notice including but not limited to access procedures, hours of operation, menu structures, commands, documentation, and services offered. Notice of modifications to these Terms and Conditions will be posted to this RocketWeb Inc. Web page. Customers are encouraged to review the current Terms and Conditions of Use on a regular basis. Customer's use of RocketWeb Inc. after such notice shall constitute Customer acceptance of such modifications.

Customer understands that RocketWeb Inc. services may be interrupted for several reasons, including but not limited to malfunctions, maintenance, improvement or as required to protect network resources in the event of malfunctions or misuse. Customer understands that he/she may not receive advance notification of any such interruption of service. Scheduled outages will be sent via email to all of our customers. RocketWeb Inc. shall not be liable for any delay in or failure to perform the services caused by circumstances entirely beyond its control such as those occasioned by acts of God or other causes or which it could not have reasonably foreseen or any other cause which similarly impedes the providing of service.

There will be no refunds for scheduled or unscheduled service interruptions of less than 24 hours duration. At its sole discretion, RocketWeb Inc. may elect to provide a pro rata or additional/extension of service refund for service interruptions of greater than 24 hours. RocketWeb Inc. is not responsible for loss of service beyond the amount of time and the rate of the data in question.

Customer hereby agrees that any material submitted for distribution on RocketWeb Inc. through Customer's Account(s) does not violate or infringe upon any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene, objectionable, or libelous.

RocketWeb Inc. at its sole discretion and judgment may immediately suspend Customer's access to the service upon any breach of any of the Terms and Conditions by Customer, including, but not limited to, refusal or failure to pay for services provided or disruptive on-line behavior.

RocketWeb Inc. reserves the right at its sole discretion to delete any information entered into RocketWeb Inc. computer systems by Customer. RocketWeb Inc. and its authorized representatives shall retain the right, but shall not be obligated, to review/accept/reject publicly viewable information.

Customer agrees to NEVER MAKE ANY CHANGES TO THE NETWORK WIRELESS CARD SETTINGS  OR ANY TCP/IP SETTINGS WITHOUT CONSULTING RocketWeb Inc. FIRST! This could cause instability to not only your own machine but to other RocketWeb Inc. customers as well. The customer agrees to assume all liability for any damages to any other person or persons in the event that unauthorized network changes are made.

RocketWeb Inc. reserves the right to delete Customer's personal files for which a storage fee has not been paid and which have not been accessed for more than one (1) month.

RocketWeb Inc. reserves the right to terminate access to service for any Customer Account(s) which have been inactive for six (6) months or longer.

RocketWeb Inc. reserves the right to refuse and/or terminate service to anyone or any entity for any reason at its sole discretion with or without notice.

RocketWeb Inc. Web hosting customers are required to sign a Web hosting contract which delineates other terms and conditions.



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